Vienna Market Authority Inspects 212 Taxis, Cites 10% for Violations
VIENNA — In a focused enforcement action earlier this year, Vienna’s Market Authority checked 212 taxis across the city following public complaints, reported by OE24. The inspections revealed that about 90% of companies complied with regulations, while roughly 10% were cited for various violations.
Complaints raised issues such as missing driver ID badges inside vehicles and passenger seats cluttered with personal items. During the operation, inspectors found fare cards not visibly displayed, drivers smoking in taxis, and passenger compartments so crowded they hindered safe transport.
Additionally, business license oversights were uncovered: some operators lacked registered managers or valid trade licenses at their locations. On a positive note, fare calculation procedures—including receipts from previous rides—were reviewed, and no infractions were found in how fares were computed.
“The inspections were prompted by recent public complaints,” said Market Authority Director Andreas Kutheil. “Taxis are often the first point of contact for visitors to Vienna and symbolize the city. That’s why diligence is essential. The good news is: the fare structure is now properly followed in Vienna.” He pledged: “We will continue rigorous oversight of the industry.”
In Vienna, taxi fares must be determined either by a functioning taximeter or via a standardized pricing method based on time and distance, calculated using the federal environment ministry’s route‑planner tool. About 20% of checked taxis, especially former rental operators, apply a “price‑band tolerance”—a permissible fare range within ±20% of the estimated cost, provided the shortest route and time are used.
To date this year, the Market Authority has inspected over 700 taxis. In total, it conducts more than 97,000 inspections annually across various businesses throughout Vienna.
